Shipping policy
Shipping Policy
Last updated: May 28,2025
Thank you for shopping with us! We’re committed to delivering your order as quickly, safely, and affordably as possible. Below you’ll find important details about our shipping process, timeframes, and coverage area.
Where We Ship
We currently ship to all residential and commercial addresses in the continental United States (lower 48 states).
Please Note:
At this time, we do not ship to the following locations:
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Alaska (AK)
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Hawaii (HI)
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Puerto Rico (PR)
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Guam (GU)
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U.S. Virgin Islands (VI)
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American Samoa (AS)
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Northern Mariana Islands (MP)
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APO/FPO military addresses
If you’re located outside the continental U.S. and are interested in our products, please contact our support team — we may be able to arrange shipping with a custom freight quote.
Processing & Delivery Time
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Order Processing: 1–3 business days
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Standard Delivery Time: 5–10 business days, depending on your location and product availability
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Freight/LTL Shipments: Some larger items (like gazebos, fire tables, or furniture sets) will ship via freight and may require delivery appointments.
You’ll receive a tracking number via email as soon as your order ships.
Curbside Delivery (for Freight Items)
Large or heavy items are delivered via curbside freight. This means:
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The carrier will contact you to schedule a delivery window.
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The item will be dropped off at the nearest curb, driveway, or accessible location.
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Assembly and installation are not included unless otherwise stated.
Shipping Rates
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Free Shipping: Available on most items delivered within the continental U.S.
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Exceptions: Oversized or specialty items may include a delivery surcharge, clearly stated at checkout.
Need Help?
If you have any questions about delivery times, locations, or product availability, feel free to reach out to us:
📧 Email: info@outdoorsurplususa.com
📞 Phone: +1-661-607-3672
📍 Business Hours: Mon–Fri, 9am–5pm EST
We appreciate your understanding as we work to deliver high-quality products with care and efficiency across the U.S.